Shipping policy

Processing time
We aim to ship within 1 to 3 business days. We generally pick orders in the morning, and your tracking number is issued once the carrier collects the package. During sales or holiday periods this timeframe may extend by a day or two due to increased order volume.

Where your order ships from
Most items ship from our warehouse at 955 Godfrey Ave SW, Grand Rapids, MI 49503. This is a shipping warehouse, not a storefront — there are no walk-in sales or pickups without arranging with us first.

Certain items drop ship directly from Fuji Spray, from either Buffalo, NY or Toronto, ON, Canada. If your order includes items from both our warehouse and Fuji Spray, it may arrive in more than one shipment and you may receive more than one tracking number.

Our registered business and mailing address is Spray System Store LLC, 1630 Schiller Ave, Ste 3 #120, Cuyahoga Falls, OH 44223. Please do not send returns there — contact us first for a return address.

Carriers and free shipping
We ship with FedEx, UPS and USPS. We offer free ground shipping on orders over $100 to the lower 48 United States. When free shipping is selected, we choose the carrier and service level that will get your order to you reliably. If you need a particular carrier or a faster service, please select a paid option at checkout or get in touch before you order and we will be glad to help.

Transit time
Processing time and transit time are separate. Once your package leaves the warehouse, most orders in the midwest arrive within 1 to 3 days, with the rest of the lower 48 taking longer depending on distance and service level. Delivery estimates are provided by the carrier and are not guaranteed.

Alaska, Hawaii, Puerto Rico and U.S. territories
We ship to all of these. Orders shipping outside the lower 48 do not qualify for free shipping, and rates are calculated at checkout based on weight and destination.

P.O. boxes
We can ship to a P.O. box when the item is suitable for it. Larger items such as turbine systems and pressure pots require a street address. If you are unsure, please contact us before ordering.

Signature on delivery
We may require a signature on delivery for higher-value orders. If a signature is required, the carrier will not leave the package unattended, so please choose a delivery address where someone can receive it.

International orders
We are glad to ship worldwide, with a few things to keep in mind:

• All prices, shipping charges and refunds on this site are in U.S. dollars (USD). Your bank or card issuer handles the conversion to your local currency and may add its own conversion fee, so the amount on your statement can differ slightly from the total shown at checkout.
• You are the importer of record. All import duties, taxes, brokerage and customs fees are your responsibility. These are not included in the price you pay us and are collected by the carrier or your local customs authority, usually before or on delivery. We cannot estimate them for you — they are set by your country, not by us — and refusing a delivery to avoid them does not refund the original shipping cost.
• International shipping can take considerable time, and customs clearance is outside our control. Please choose your service level carefully — the least expensive option is often significantly slower.
• Items that ship directly from Fuji Spray are not always available for international delivery. If that affects your order we will contact you before shipping to sort out the options.
• We stock the 120V AC version of Fuji Spray equipment. We can supply international voltage versions, but please contact us before ordering so we can confirm availability and lead time.
• We are not able to accept returns on international orders. Please consider your shipping method, insurance and liability before you buy. Warranty and product questions can still be directed to Fuji Spray, and we are glad to help put you in touch.

Shipping address accuracy
Please double-check your shipping address at checkout. We are generally not able to reroute a package once it has shipped, and packages returned to us as undeliverable because of an incorrect or incomplete address may incur a reshipment cost.

Delays, loss and damage
Once a package is with the carrier, delivery timing is outside our control. Please inspect your order on arrival and contact us right away at hello@spraysystem.store if anything arrives damaged, missing or incorrect, so we can evaluate the issue and make it right. See our Refund Policy for details.

Order changes and cancellations
You can cancel an order any time before it ships. Email us at hello@spraysystem.store as soon as you can and we will stop the order and refund you in full. Once a package is in transit, our Refund Policy applies.

Business days
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing the next business day.